Call Center jobs in Gurgaon District

Key Requirements: - Strong experience managing large-scale migration programs (IVR, Voice, Contact Center) - Hands-on delivery of VoiceBot / IVR to Cloud migrations - Good understanding of Telecom, call flows, SIP, IVR, voice platforms - Experience working with cloud contact center solutions (Amazon Connect / Google / Genesys, etc.) - Strong stakeholder, vendor, and SI management skills -...

Job Title : AGM CALL CENTER Function Call Centre Job Responsibilities • To look after 700 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system. • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining...

KEY ADMINISTRATIVE RESPONSIBILITIES - Sop’s: To ensure adherence & compliance to standard operating procedures at all times and to also ensure that standards are driven by the Center Manager(s) while providing ownership value. - To oversee achievement of budgeted sales target every month & offer timely advice to team to review strategies to close sales & generate bookings more effectively and...

Description We are seeking a strategic and operationally strong Command Center / Site Reliability Manager to lead our global incident response and network operations functions. This leadership role is responsible for driving operational excellence, leading a high-performing team, and ensuring the resilience and reliability of our production systems and services. You will lead the team...

Role: Senior Network Development Engineer Job level: IC3 Experience: 5 to 8 years Location: Bangalore (Hybrid) Job Description As a Network Development Engineer on the Oracle Infrastructure Engineering Services (IES), Network Operations & Reliability Engineering team, your priorities include completing change requests, fulfilling service requests, incident response, and problem management....

About Us Established in 2013, We are among India's largest dealers in colored precious and semi-precious gemstones like Ruby, Blue Sapphire, Emerald. We boast a vast inventory of 1 Lakh+ products with more than 900,000 HD photographs and videos taken using our unique industry-leading color accurate photography mechanism. With National ranking of No.1 in Gemstone & No.12 in Jewellery, we have...

Roles & Responsibilities : - Perform daily quality audits as per defined process and QSD requirements. - Deliver timely, accurate, and actionable feedback to agents based on audit results. - Analyze customer contacts and client-raised errors to identify trends and risks. - Meet monthly sampling and feedback targets as per the agreed guidelines. - Prepare Weekly Business Review (WBR) inputs and...

International/ Domestic Customer Support Executive Office Location: Gurugram, Haryana Contact Person - HR Anjali - What's app your resume to 8826269231 Interview Mode - Face to Face only (No Virtual rounds) Work Mode- On-site working Working days- 6 days working with a roster off Preferred Languages- English, Hindi, Tamil, Telugu, Kannada Salary- 2.5 - 4 LPA PolicyBazaar is looking for...

Job Title: Sales & Business Development Trainee Company: Unified Mentor Pvt. Ltd. Location: Gurugram, Haryana (On-site) Employment Type: Full-Time About our Company Unified Mentor is an EdTech company founded in 2022, headquartered in Gurugram, India. We provide online skill development and career advancement programs, including certification courses in Data Science, Digital Marketing, Web...

Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its...

Job Title: Telephony Engineer – Vonage Experience: 5+ Years Job Summary We are seeking an experienced Telephony Engineer with strong expertise in Vonage telephony systems to design, implement, and support enterprise-grade communication solutions. The ideal candidate will have hands-on experience managing cloud-based telephony platforms, excellent communication skills, and the ability to work...

Company Description BabyBloom IVF & Maternity Centre is a leading fertility clinic located in Gurgaon and Rohtak, India, offering a comprehensive range of fertility treatments, including IVF, IUI, surrogacy, and egg donation. Renowned for high success rates, even in challenging cases with low egg or sperm count, BabyBloom enables couples to fulfill their dream of having a biological child. The...

Job Responsibilities: - Handle client retention processes under the guidance of the TL/Manager. - Ensure all documentation, records, and compliance are properly maintained to avoid loss of information. - Engage new customers and deliver presentations or pitches outlining the benefits of products/services. - Be well-versed with the company’s technical product features to deliver effective...

Role Title: Sales Manager / Sr Manager – Data & AI & GenAI Services (Hunter + Closer) Location: Anywhere in India (Remote) Shift: 1 pm–10 pm IST (with flexibility for key client calls) Notice period: 0 – 15 days Reports To: Global Head of Sales (US / Global) About JBS JBS is a fast-growing Data & AI services firm delivering high-impact solutions across cloud, data platforms, analytics, and...

Bharti Airtel is a global communications leader serving over 590 million customers across 15 countries. With consolidated revenues of $20B and a massive 584% ten-year stock return, we are evolving from being the best telecom operator into a digital infrastructure backbone. Our growth is powered by battle-tested future ready digital platforms that we are now sharing with customers globally: • AI...

Job Title: Telephony Support Engineer Location: Gurugram/Noida Experience: 4-8 Years The Telephony Engineer Nice InContact CXone will be responsible for managing Retiree Health Solution's Telephony Networks and Contact Centre technologies. This includes documenting, troubleshooting and resolving issues with a multifaceted and complex environment. The role will be responsible for support of the...

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models...

Role: Principal Network Development Engineer Job level: IC4 Experience: 6 to 12 years Location: Remote Job Description As a Network Development Engineer on the Oracle Infrastructure Engineering Services (IES), Network Operations & Reliability Engineering team, your priorities include completing change requests, fulfilling service requests, incident response, and problem management. This role...

KEY ADMINISTRATIVE RESPONSIBILITIES - Sop’s: To ensure adherence & compliance to standard operating procedures at all times and to also ensure that standards are driven by the Center Manager(s) while providing ownership value. - To oversee achievement of budgeted sales target every month & offer timely advice to team to review strategies to close sales & generate bookings more effectively and...

KEY ADMINISTRATIVE RESPONSIBILITIES - Sop’s: To ensure adherence & compliance to standard operating procedures at all times and to also ensure that standards are driven by the Center Manager(s) while providing ownership value. - To oversee achievement of budgeted sales target every month & offer timely advice to team to review strategies to close sales & generate bookings more effectively and...