Quality Analyst jobs in Gurgaon District

About the CompanyWe are looking for dynamic and out of the box thinking professionals having good exposure and proven record of accomplishments as Quality Analyst with at least 1+ years of experience in the International Process.About the RoleAs QA, your KRAs will include but not limited to:Responsibilities- To audit calls and to share feedback/reports to Manager.- Creating Reports on Agents...

About REA Group:In 1995, in a garage in Melbourne, Australia, REA Group was born from a simple question: “Can we change the way the world experiences property?”Could we? Yes. Are we done? Never.Fast forward 30 years, REA Group is a market leader in online real estate in three continents and continuing to grow rapidly across the globe. The secret to our growth is staying true to that ‘day one’...

Job Responsibilities:- Conduct regular audits of customer interactions, support tickets, and service requests.- Identify process gaps, customer pain points, and agent performance trends.- Collaborate with Ops Managers and Team Leads to share actionable feedback and drive improvements.- Monitor service KPIs like TAT, FCR, Repeat and CSAT, and contribute to service quality initiatives.- Help...

Key Responsibilities: - - Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters. - Provide constructive feedback and coaching to agents to improve performance. - identify gaps in communication, process adherence and customer handling - prepare and maintain quality reports, dashboards and analysis for leadership. - support process improvement initiatives to drive...

Role - LLM -Business Analyst Special reqs - Previous experience with evaluation, annotation, QA, or audit-type work. - Familiarity with data quality, content evaluation, or model/output assessments. - Background in business analysis, operations, or process improvement. Location India, Pakistan, Nigeria, Kenya, Egypt, Ghana Engagement Type Short Term Contract (2 months ) Skill - Solid...

Blutic is looking for a QA Analyst - Level 2 with 4+ years of testing experience to perform manual and automation testing of data solutions (SSIS/SSRS/SQL Server) and working with Senior Developers. This role requires strong SQL skills, and the ability to collaborate with offshore developers and onshore teams in an Agile/Kanban environment. This is a 100% long term remote opportunity. The...

Position: Call Quality Analyst About Convin Convin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences. We're trusted by leading brands like Bharat Pay,...

About the Company Qinecsa is a trusted, global partners bringing together best-in-class technology and scientific expertise to connect life science companies, public health, and regulatory sectors to the right safety solutions. we take pride in being the leading specialist pharmacovigilance provider, offering unparalleled expertise in PV services, technology, and consulting to cater to the...

About Alaan Alaan is the SuperCardTM for businesses and the most loved fintech in the Middle East. Our mission is to simplify finance for businesses so they can save time and money. Alaan provides everything businesses need to manage and control expenses, including the SuperCardTM, AI-powered automation and insights, streamlined accounting, and centralized dashboards, all in one place. Over...

Overview- Lead design and deployment of AI/ML-based fraud detection models.- Drive innovation in fraud strategy by applying predictive analytics, anomaly detection, and automation.- Lead the design and deployment of AI/ML-based fraud detection models tailored for telecom fraud scenarios (e.g., SIM box, subscription fraud, roaming fraud, bypass fraud, OTT fraud, etc.).- Manage, configure, and...

Company DescriptionThoughts2Binary specializes in Technology Consulting and Product Development, delivering high-availability enterprise, mobile, and middleware systems. With successful project deliveries across Australia, the US, and India, the company provides innovative solutions to complex business challenges. Operating across various industries such as Travel & Transportation, e-Commerce,...

IBD Senior AnalystDepartment: Corporate Investment BankingLocation: GurgaonJob SummaryWe are looking for a skilled and detail-oriented Investment banking Senior Analyst to join our Corporate Investment Banking team. The selected candidate will work in financial analysis, industry research, and preparing client deliverables such as pitch books and company profiles for investment banking projects....

Technology Analyst and WriterRole OverviewThis role specializes in managing research projects from start to finish, using advanced pipelines with multiple AI agents to deliver deep insights on technology and innovation. The successful candidate transforms complex findings into compelling Word reports and presentations for marketing consultancy clients, ensuring clarity and actionable...

The RoleWe are seeking a highly motivated and detail-oriented Business Analyst to join our Delivery and Configuration Team. The ideal candidate will play a critical role in ensuring the successful delivery and configuration of our solutions to clients, ensuring that our platform meets their specific needs and requirements. This position requires a blend of analytical skills, project management...

Who We AreDigicom is a NYC-based digital marketing agency focused on helping e-commerce brands accelerate growth through data-driven strategy. We operate as a high-touch partner and consultancy supporting some of the fastest-growing D2C brands across their customer acquisition efforts.We don’t settle for “good enough.” Every decision we make is backed by data, industry trends, and our experience...

We are recruiting for a Senior Analyst/Consultant position in the AMS team. In this role, the candidate would support the Global Audit Methodology Group with their business operations and project activities. In addition, they will be required to support in following areas:•Automation of various projects to transform central operations•Internal reporting to help create and maintain dashboards for...

Be part of a high-growth digital and customer experience consulting firm that has been recognized as one of the fastest-growing companies in America by Inc. 5000 and honored in the Deloitte Technology Fast 500 North America.Job DescriptionWe’re looking for the Business Analyst defines and designs solutions for clients. The Business Analyst collaborates with teams on web design and development...

Quality Analyst BPO/BPM (Chat, Email & Voice Process) Experience - 1-2 Years Location - Gurugram Salary - 30000 per month only Shift Timings - Rotational shift (6 days working) Key Responsibilities: Monitor & evaluate customer interactions for quality and compliance. Provide feedback & coaching to improve agent performance. Conduct audits, calibrations, and root cause analysis...

Role OverviewWe are looking for a high-ownership, execution-oriented Analyst to work closely with the Founder’s Office. This role offers front-row exposure to strategic decision-making, business building, and execution across functions. The ideal candidate is a strong generalist who thrives in fast-paced environments and aspires to build a solid foundation before eventually becoming a founder.Key...

Role: Revenue AnalystLevel: Assistant ManagerReporting To: Vice President - Revenue & Performance MarketingLocation: GurgaonAbout the FunctionMakeMyTrips Hotels business is one of the largest and fastest-growing verticals, offering a diverse portfolio of accommodations - ranging from budget stays to premium properties, across domestic and international destinations. With a strong focus on...