Key Responsibilities: - - Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters. - Provide constructive feedback and coaching to agents to improve performance. - identify gaps in communication, process adherence and customer handling - prepare and maintain quality reports, dashboards and analysis for leadership. - support process improvement initiatives to drive...
Unimrkt Research is hiring for the role of Analyst - Voice Quality. Below are the Job Roles & Responsibilities: - Conduct regular call monitoring and evaluations to ensure adherence to defined quality standards, scripts, and compliance requirements - Provide clear and constructive one-on-one feedback to employees to support performance improvement - Participate in calibration sessions to...
About REA Group: In 1995, in a garage in Melbourne, Australia, REA Group was born from a simple question: “Can we change the way the world experiences property?” Could we? Yes. Are we done? Never. Fast forward 30 years, REA Group is a market leader in online real estate in three continents and continuing to grow rapidly across the globe. The secret to our growth is staying true to that ‘day...
About the Company We are looking for dynamic and out of the box thinking professionals having good exposure and proven record of accomplishments as Quality Analyst with at least 1+ years of experience in the International Process. About the Role As QA, your KRAs will include but not limited to: Responsibilities - To audit calls and to share feedback/reports to Manager. - Creating Reports on...
Job Responsibilities: - Conduct regular audits of customer interactions, support tickets, and service requests. - Identify process gaps, customer pain points, and agent performance trends. - Collaborate with Ops Managers and Team Leads to share actionable feedback and drive improvements. - Monitor service KPIs like TAT, FCR, Repeat and CSAT, and contribute to service quality initiatives. - Help...
On of our MNC client is establishing a Center of Excellence (CoE) in India to support global analytics, Power BI development, and financial reporting requirements across the enterprise. This role will be a foundational member of the CoE, responsible for delivering high-quality Power BI solutions, standardizing reporting practices, and partnering closely with Finance, Revenue Operations, and...
We are recruiting for a Senior Analyst/Consultant position in the AMS team. In this role, the candidate would support the Global Audit Methodology Group with their business operations and project activities. In addition, they will be required to support in following areas: •Automation of various projects to transform central operations •Internal reporting to help create and maintain dashboards...
*Candidates from CA-Firm are preferred* Job Title: Analyst – Transfer Pricing Company Name: Acquara Management Consultant Pvt. Ltd. Employment Type: Full Time Location: Gurgaon Qualifications: - M.Com / MBA (Finance / Accounting) with 1–3 years of post-qualification experience in a CA firm or BPO environment handling finance, accounting, or tax-related assignments. - Strong understanding...
Hiring: Analyst Tester (Manual Testing) | Financial Services / Wealth Platform We are looking for an Analyst Tester to support business and functional solution design, platform analysis, and end-to-end testing for our client’s financial services platform. Key Responsibilities: - Analyze business and technical requirements and translate them into user stories and solution designs - Perform...
TMT Research – Senior Analyst Reports To: Principal Consultant/Associate Director Department: Insights & Advisory CaPS-03 Location: Gurugram, India Job Summary As a consultant at Evalueserve, you will play a key role in collaborative, cross functional teams, working closely with clients to transform their business models, helping them stay ahead in a rapidly evolving market and embrace the...
Role Description:- The role is responsible for the business and functional solution design, technical analysis of FNZ’s platform capabilities, business processes analysis and end to end testing (including supporting client UAT). They will work both independently and within a client aligned team to examine existing IT systems and business models, analyse requirements (both business and technical)...
Role: Revenue Analyst Level: Assistant Manager Reporting To: Vice President - Revenue & Performance Marketing Location: Gurgaon About the Function MakeMyTrips Hotels business is one of the largest and fastest-growing verticals, offering a diverse portfolio of accommodations - ranging from budget stays to premium properties, across domestic and international destinations. With a strong focus...
PURPOSE/SUMMARY Global Workforce Analytics and Planning is one of the key pillars within HR Transformation and Services mainly responsible for managing workforce analytics and planning globally. The purpose of the role is to act as technical analytics and data expert to HR and the business. Proactively developing insights which deliver business value, providing robust, outcome-focused analyses...
Introduction of Clearstate Clearstate specializes in healthcare-focused market intelligence and strategic advisory services, assisting MedTech companies, biotechnology firms and healthcare service providers in identifying and leveraging market growth opportunities. Our data collection approach combines market research techniques, data processing and analytical frameworks. We are committed to...
Job overview The Senior Analyst works within the Engineering & IT (EIT) practice, focusing on research and advisory related to cybersecurity services, technologies, and market trends. The role involves analyzing how enterprises and service providers address evolving security challenges across IT, cloud, digital, and engineering environments. The Senior Analyst contributes to published research...
Job Title: Lead Analyst Finance (Investment Banking) Location: Gurugram Work Mode: Work from Office Shift Timing: 6:30 PM – 3:30 AM IST (8 am ET to 5 pm ET) Job Overview We are looking for a highly motivated Investment Banking professional to support the execution of M&A and private placement transactions within the technology sector. The role involves deep financial analysis, valuation...
Overview - Lead design and deployment of AI/ML-based fraud detection models. - Drive innovation in fraud strategy by applying predictive analytics, anomaly detection, and automation. - Lead the design and deployment of AI/ML-based fraud detection models tailored for telecom fraud scenarios (e.g., SIM box, subscription fraud, roaming fraud, bypass fraud, OTT fraud, etc.). - Manage, configure, and...
Dear Candidate, Greetings From Binary Semantics Ltd.! Immediate Hiring For Product Analyst(FinTech) - Gurgaon(WFO) Note: Notice period should be immediate or max to max 10-15 days only. About Binary Semantics We are a client centric global software development company offering IT services, Consulting services and Knowledge services across several industry segments such as Automobiles,...
Unimrkt Research is hiring for the role of Analyst – Data Quality (Tableau): Job and Responsibilities: • Design, develop, and maintain advanced Tableau dashboards and visualizations. • Translate business requirements into technical specifications and create data visualizations that are clear, concise, and actionable. • Optimize dashboard performance and implement best practices for data...
IBD Senior Analyst Department: Corporate Investment Banking Location: Gurgaon Job Summary We are looking for a skilled and detail-oriented Investment banking Senior Analyst to join our Corporate Investment Banking team. The selected candidate will work in financial analysis, industry research, and preparing client deliverables such as pitch books and company profiles for investment banking...