Are you a proactive hospitality leader passionate about world-class customer service? We’re hiring a Senior Manager – Customer Experience to elevate every client touchpoint — from first enquiry to handover and beyond. You will lead CX execution, drive consistent premium service standards, and partner with Sales, CRM, and other internal teams to continuously improve every touchpoint, from first...
SocialPilot is looking for an Manager-Customer support(US Shift) to partner with SocialPilot’s customers and make them truly successful in achieving their social media goals. As a part of the customer success team, you will help prospects in understanding if SocialPilot is the right platform for them. You will also work with customers to resolve any issues, help them adopt new features, and...
This role blends customer ownership with partner coordination, reporting directly to the Founder. You will work closely with the founder on live merchant accounts, renewals, and partner relationships. This is a high-visibility, high-learning role with real exposure to decision-making and growth strategy. RESPONSIBILITIES : - Onboard new merchants and drive first value within 14–30 days - Manage...
Title – Customer Care Representative – Associate / Customer Care Representative Department – Customer Experience Location: Mumbai ( Chandivali) What you will do: The Customer Care Representative will be responsible for: - Providing customer support to international customers over calls/chat/email - Resolving customer issues - Adhere to basic customer onboarding process - Handling customer’s...
Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its...
Inbound Officer – Kotak 811 (Kotak Mahindra Bank) Location: Neptune Elements, Thane West Employment Type: Full-Time Payroll: Directly on Kotak Mahindra Bank Payroll Job Summary:- Kotak Mahindra Bank is seeking dynamic and customer-focused Inbound Officers for its Kotak 811 Digital Banking division. The role involves handling inbound customer interactions, providing exceptional service,...
Customer Support Executive (Voice Process) Location: Mumbai- Bhayandar Salary: ₹18,000 (in-hand) | ₹21,000 (CTC) Job Type: Full-time – Day Shift Requirements: - Graduate (Any stream) – Fresher with all passing mark sheets - Excellent communication skills in English - Immediate joiners preferred Responsibilities: - Handle inbound and outbound customer calls - Generate leads and promote...
Job description About Kayana Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, giving brands the tools they...
Asst. Manager - Customer Service (Import) Swift Cargo Pvt. Ltd. Andheri (East), Sakinaka, Mumbai Metropolitan Region (On-site) Swift Cargo is a leading International Logistics Company in ocean and air container transportation. We’ve been in this space for over 34 years now with a turnover of about 2500 crores presently. We are present in 5 countries (India, USA, Dubai, Canada, & Thailand) with...
Job Description Job Purpose: To act as the customer-facing Front Office owner for assigned Global OEMs and key distributors, ensuring smooth Order-to-Cash coordination, high-quality customer experience, and effective issue resolution through strong collaboration across supply chain, sales, finance, and support teams. Key Roles & Responsibilities: - Act as the single point of contact for...
About the Role We are looking for a passionate and customer-centric Customer Service & E-Commerce Executive to manage our D2C customer experience and support daily e-commerce operations. The ideal candidate is detail-oriented, organized, and committed to delivering an excellent customer experience. Key Responsibilities - Handle customer queries via phone, email, and chat - Manage product...
Key Responsibilities - Professionally and efficiently address customer queries and concerns primarily over the phone. - Manage a high volume of inbound calls, ensuring a positive and helpful experience for every customer. - Serve as the first point of contact for all customer service issues, providing accurate and complete information. - Adhere to a 100% voice process, maintaining clarity and...
Job Title: Sr. Customer Success This is an exciting opportunity to join a fast-growing SaaS organization delivering innovative ERP and CRM solutions to a global customer base. We are seeking a customer focused professional with strong product knowledge and a passion for delivering exceptional user experiences and long-term customer success. Location: Mumbai Job Type: Full-time Experience...
Pepper Content (www.peppercontent.io) is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories. Over the past 5 years, over 100,000+ freelance content creators have applied to be part of the Pepper network of which we work with the top 5% talent, and on the other end...
Job Overview The Senior Logistics Specialist – Customs Clearance is responsible for managing and executing import/export operations, ensuring compliance with Indian customs regulations, and coordinating with broker, freight forwarder, internal and external stakeholders to guarantee timely and accurate shipment clearance. Job Responsibilities and Essential Duties Customs Operations: - Oversee...
JOB PROFILE SUMMARY Handles customer interactions (email, telephone, etc.), providing outstanding customer service. Is knowledgeable in a limited number of Commercial products, or products of low complexity. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Banking products and...
Being a CEM, the roles and responsibilities are: 1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns. 2. Improve customer service experience, create engaged customers and facilitate organic growth. 3. Take ownership of customer issues and follow problems through...
Position: Customer Success Manager Location: Mumbai (Andheri/ Thane) Job: WFO No of Positions: 1 Year of Experience: 4-8 Years The Cloud Customer Success Manager will be responsible for managing the contract renewal process, pipeline and supporting the overall Customer Success goals for the Cloud business. Role The Cloud Customer Success Manager will be responsible for managing the...
International Banking Voice Process – AML/KYC/Sanctions Experience Required: Minimum 18 months of international banking experience in a voice process Process: International Banking – Voice Support Key Skills: - AML (Anti-Money Laundering) - KYC (Know Your Customer) - Sanctions Screening - PEP (Politically Exposed Persons) - Strong customer handling in a voice environment Language...
Director of Customer Success – Marketing Services (SEO, Content & Organic Growth) Location / Time Zone: US Eastern Time Zone (5 PM IST - 2 AM IST) Type: Full-time working out of Office in Mumbai (Andheri East) About Pepper Pepper is an AI-native marketing services company redefining how enterprise brands scale organic growth through a unified blend of strategy, creative talent, technology,...