Support Escalation Engineer jobs in New Delhi District

About Us Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions of families. Our services range from physical...

Alternative Path is looking for a skilled Data Support Engineer, to collaborate on client projects with an asset management firm. In this role, you will collaborate with individuals, and you will have a large degree of independence and trust, but you won't be isolated; the support of the Engineering teamleads, the Product team leads, and every other technology team member is behind you. This is...

Support Engineer (Backend – Ruby on Rails) Role Overview We are looking for a Backend Support Engineer to investigate and resolve production issues across core product workflows. This role sits at the intersection of engineering, customer support, and implementation, with a strong focus on debugging, data integrity, and automation. You’ll work directly with live production systems and help...

Role: Digital Workplace support Engineer Location: New Delhi Key responsibilities - Manage, respond to and resolve all End User and related incidents and problems - Providing Level 3 support for the escalated issues - Installation, configuration and management of End User Devices and Applications - Responding to and containing IT Security threats and major incidents related to End User Devices...

The Position Direct interaction with customers via phone, email, and/or chat to deliver word class, solutions-focused results with an emphasis on the customer’s experience. This will require the employee to become proficient with all aspects of the application software functionality to accurately analyze, troubleshoot, diagnose, and resolve software or system-related issues under the general...

Company Description Rokad Retail Ventures is a growth infrastructure platform that helps product brands expand in India through integrated market access, go-to-market (GTM) strategies, BOM procurement, and digital transformation. Rokad simplifies market complexities to ensure efficient growth and revenue generation for its clients. The company focuses on providing end-to-end solutions designed...

You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues. RESPONSIBILITIES: - Provide technical support to internal and external users including customer service teams as well as clients and partners - Communication and coordination of feedback and inputs to...

Company Description BTBIZ LTD is a fully licensed VoIP Carrier in the UK and USA, holding telecom licenses and a 499 Filer ID in the USA. We deliver comprehensive VoIP services and solutions—including Contact Center platforms, IP-PBX, UCaaS, predictive dialing with multiple direct carrier routes to key countries, A-to-Z DIDs and toll-free numbers for inbound services, speech-to-script analytics,...

Role Description: This is a full-time role for a QA & Support Engineer at Accelpro Technologies Noida location, with flexibility for remote work. The QA & Support Engineer will work with various teams at Accelpro to manage end to end customer issues, troubleshoot, technical solutioning, competitive analysis, technical specifications, testing, QA. The position will provide the applicant ample...

Engineer IT Support In this role you will be responsible to provide hands-on technical support to end-users, resolving hardware, software, and connectivity issues to ensure smooth IT operations. The role focuses on minimizing downtime and enhancing employee productivity through reliable and responsive support. Your job: - Provide onsite support for end-user hardware and local software,...

Roles & Responsibilities - Monitor operational workflows and system processes (data ingestion, post-ingestion, and UI delivery) to ensure smooth and uninterrupted service.- Monitor the health of our applications and troubleshoot by following provided runbooks or documentation.- Investigate and understand root causes for issues in business operations; develop and implement corrective actions- Log...

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to...

JOB TITLE: Customer Support Engineer Shift: Rotational Shift 2. GENERAL JOB SUMMARY Aptean is looking for a quality-focused Customer Success Analyst to join our Support team and learn our business from the ground up. The goal is to delight customers by providing timely resolution to their technical and application problems. 3. SCOPE - Direct interaction with the customer on phone and other...

Hi, We are hiring for one of our client based in Mumbai. Job Titles: Junior Support Engineer Experience : Freshers Salary Bracket : Upto 2 LPA Location : Kandivali west Mumbai Key Responsibilities:- Technical Support: Provide first-level support to resolve customer issues via email, chat, remote access and phone. * Issue Diagnosis: Troubleshoot and diagnose software issues and...

Role Overview We are looking for a Support Lead Engineer who can lead technical support operations, handle L3 escalations, and bridge the gap between customers and engineering. This role is perfect for someone with strong backend debugging skills (preferably Node.js exposure) and a problem-solving mindset. Key Responsibilities ● Lead and manage escalated technical issues (L3 support). ●...

What you’ll do: The primary function of the incumbent is to provide technical support for Low Voltage Power Distribution Products, including residential products (load centers, breakers, group metering and generators), dry type transformers, switching devices (safety switches, rotary switches), molded case breakers, miniature breakers and select alternative energy related products. The position...

Sikich is seeking an Azure/Cloud Support Engineer to join our dynamic team. The ideal candidate will have a deep understanding of Azure Cloud services and extensive experience in IT infrastructure, Windows, and Microsoft 365. As an Azure Cloud Support Engineer, the candidate will play a pivotal role in maintaining our clients' cloud-based IT systems, resolving complex technical issues, and...

We are looking for a proactive and skilled technical support EngineerKey Responsibilities Provide technical support for market products.Deliver training for distributors and installers on product usage.Report product faults, escalate major quality issues and work closely with HQ to improve product quality.Maintain technical documentation and daily work reports, following company policy.Handle...

Job Title: Technical Support Engineer - Application Management Experience Level: 3-7 Years Key Responsibilities: Application Deployment & Management: - Manage the deployment of applications, including relevant upgrades and patches, across UAT, Production, and Disaster Recovery (DR) environments.- Oversee the deployment and basic administration of databases.- Ensure the continuous uptime and...

This is urgent requirement , please start sharing profiles : Skill set – DSS & SDShift timing :24/7 ,rotational shifts ( Shifts are as follows)A- (06:30AM to 03:15PM)B- (03:15PM to 12:00 AMC- (12:00 AM to 06:30AM)G- 09:00 AM to 05:45PM)Working days – 6 daysWorking location – Block No 334 / 335 I Village Hansalpur I Nr Becharaji, Taluka Mandal I Dist Ahmedabad I Gujarat – 382130Work from Office...