Requirement Details Primary Location: Trivandrum Position Overview (Job Summary): Level 1 Service Desk Analyst responsible for providing international voice-based support, handling inbound calls, resolving technical issues, and ensuring compliance with SLAs and quality standards in a 24x7 rotational shift environment. Primary Skills: - International Voice Support experience - Proficiency...
Role - Service Desk Analyst (Walkin Drive) Years of Experience - 4to 6 years Location - Pune (Pune - Tata Consultancy Services Ltd., Sahyadri Park 2,EZ, Rajiv Gandhi Infotech Park, Hinjawadi, Phase-III, Pune - 411057) - IT Service Desk Operations - Atleast 3 years of experience handling Service Desk services. - Fluency in English (Reading, Writing, Speaking) - Understand and responds in...
As an IT Service Desk Analyst I, you are the face of the IT department, serving as the first point of contact for all technical inquiries. This entry-level role is essential for ensuring employee productivity through rapid problem-solving and white-glove customer service. You will handle everything from immediate troubleshooting via Slack and Freshdesk to the physical preparation and tracking of...
We’re Hiring: Global Service Desk Analyst/ Technical InfrastructureLocation: Pune-Chakan office-9 hours rotating shiftEmployment Type: Full-TimeExperience: 5+ Years+Technical skills- Firsthand experience using industry standard ticketing systems, like Service Now.- Extensive hands-on experience with latest Microsoft products like Azure, One Drive, Office 365- Hands-on experience with computer...
Responsible for resolving tickets, queries and requests relating to HR Services (HRS) program administration.This includes providing day-to-day core transactional and administrative support in the various HR functions.Responsible for ensuring quality customer service to both employees and the larger global HR team.Provide first level (Tier 1) Workday customer service and troubleshooting support...
Job Role: ServiceDesk Team Lead Experience: 8-15 Years Location: Gurugram Shift: 24*7Job Summary: Manage a team of Technical Service Desk Analysts by providing them assistance to perform their day-to-day task smoothly. Ensure the internal and external governance and reporting is adhered to. Should be a team and work with team for common cause. Primary Roles and Responsibilities: - Monitor...
Support Smarter. Solve Faster. Grow Globally. Kickstart your IT career in a role that keeps global teams connected and systems running smoothly-no relocation needed. If you're ready to sharpen your troubleshooting skills, work with real-world support tickets, and make your mark in a fast-paced service desk environment, this international opportunity is your next move. In this role, you'll help...
As an IT Service Desk Analyst I, you are the face of the IT department, serving as the first point of contact for all technical inquiries. This entry-level role is essential for ensuring employee productivity through rapid problem-solving and white-glove customer service. You will handle everything from immediate troubleshooting via Slack and Freshdesk to the physical preparation and tracking of...
Role: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 4 to 6 Yrs. Location of Requirement: Pune Desired Competencies (Technical/Behavioral Competency) Must-Have - Atleast 3 years of experience handling Service Desk services. - Fluency in English (Reading, Writing, Speaking) - Understand and responds in Business Communications - Good...
Job Role: ServiceDesk Team Lead Experience: 8-15 Years Location: Gurugram Shift: 24*7Job Summary: Manage a team of Technical Service Desk Analysts by providing them assistance to perform their day-to-day task smoothly. Ensure the internal and external governance and reporting is adhered to. Should be a team and work with team for common cause. Primary Roles and Responsibilities: - Monitor...
We’re Hiring: Global Service Desk Analyst/ Technical Infrastructure Location: Pune-Chakan office-9 hours rotating shift Employment Type: Full-Time Experience: 5+ Years+ Technical skills - Firsthand experience using industry standard ticketing systems, like Service Now.- Extensive hands-on experience with latest Microsoft products like Azure, One Drive, Office 365- Hands-on experience with...
INTERNATIONAL VOICE / NON VOICE is must - Excellent Communication with International Voice Support experience. - Hands on experience in Mobility related Application & Desktop/General system related issues - Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. - In-depth experience knowledge on MS office/O365 - Experience in Telecom will be added advantage. Roles &...
INTERNATIONAL VOICE / NON VOICE is must- Excellent Communication with International Voice Support experience.- Hands on experience in Mobility related Application & Desktop/General system related issues- Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues.- In-depth experience knowledge on MS office/O365- Experience in Telecom will be added advantage.Roles &...
Role: Service Desk AnalystRequired Technical Skill Set: IT Service Desk OperationsDesired Experience Range: 4 to 6 Yrs.Location of Requirement: Pune Desired Competencies (Technical/Behavioral Competency)Must-HaveAtleast 3 years of experience handling Service Desk services.Fluency in English (Reading, Writing, Speaking)Understand and responds in Business CommunicationsGood Managerial...
Role - Service Desk Analyst (Walkin Drive) Years of Experience - 4 to 6 years Location - Pune (Pune - Tata Consultancy Services Ltd., Sahyadri Park 2,EZ, Rajiv Gandhi Infotech Park, Hinjawadi, Phase-III, Pune - 411057) - IT Service Desk Operations- Atleast 3 years of experience handling Service Desk services.- Fluency in English (Reading, Writing, Speaking)- Understand and responds in Business...
INTERNATIONAL VOICE / NON VOICE is must - Excellent Communication with International Voice Support experience.- Hands on experience in Mobility related Application & Desktop/General system related issues- Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues.- In-depth experience knowledge on MS office/O365- Experience in Telecom will be added advantage. Roles &...
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person. Venue details Date: 17th Jan 2026 Timing: 9:00 Am-1:00...
INTERNATIONAL VOICE / NON VOICE is mustExcellent Communication with International Voice Support experience.Hands on experience in Mobility related Application & Desktop/General system related issuesGood experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues.In-depth experience knowledge on MS office/O365Experience in Telecom will be added advantage.Roles & Responsibilities.To...
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Service Desk Experience Range: 5 – 10 Years Location: Gandhinagar and Mumbai-Malad Must-Have: The primary Service Desk Agent role is that of providing first level support through...
We are seeking a proactive and customer-focused Service Desk IT Technical Support professional to join our team. The successful candidate will be responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware and software issues, and ensuring that IT systems and services run smoothly. You will be the first point of contact for technical support...