Support Escalation Engineer jobs in Thiruvananthapuram District

Alternative Path is looking for a skilled Data Support Engineer, to collaborate on client projects with an asset management firm. In this role, you will collaborate with individuals, and you will have a large degree of independence and trust, but you won't be isolated; the support of the Engineering teamleads, the Product team leads, and every other technology team member is behind you. This is...

Support Engineer (Backend – Ruby on Rails) Role Overview We are looking for a Backend Support Engineer to investigate and resolve production issues across core product workflows. This role sits at the intersection of engineering, customer support, and implementation, with a strong focus on debugging, data integrity, and automation. You'll work directly with live production systems and help...

The Position Direct interaction with customers via phone, email, and/or chat to deliver word class, solutions-focused results with an emphasis on the customer's experience. This will require the employee to become proficient with all aspects of the application software functionality to accurately analyze, troubleshoot, diagnose, and resolve software or system-related issues under the general...

Company Description Rokad Retail Ventures is a growth infrastructure platform that helps product brands expand in India through integrated market access, go-to-market (GTM) strategies, BOM procurement, and digital transformation. Rokad simplifies market complexities to ensure efficient growth and revenue generation for its clients. The company focuses on providing end-to-end solutions designed...

You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues. RESPONSIBILITIES: - Provide technical support to internal and external users including customer service teams as well as clients and partners - Communication and coordination of feedback and inputs to...

About the Company We are a leading technology solutions provider dedicated to delivering innovative services and products to our clients. Our mission is to empower businesses through technology, fostering a culture of collaboration, integrity, and excellence. About the Role The Desktop Support Engineer will be responsible for providing technical support and assistance to end-users, ensuring...

Job Title: Support Analyst – Tier 2 (Payments / Production Support) Job Summary We are seeking a highly skilled Support Analyst (Tier 2) with strong expertise in Java-based applications, payment processing systems, and production support. The ideal candidate will work closely with clients and cross-functional teams to troubleshoot, analyse, and resolve complex production issues in payment...

We're hiring: Customer Support Specialist (Remote, US) | StreetFDN $90,000 to $140,000 + equity + benefits Remote-first (US) | Full-time | Start ASAP StreetFDN is building the next chapter of how internet-native communities and businesses operate. We're looking for a Customer Support professional who loves helping people, solving problems, and making systems better. This is not a...

SocialPilot is looking for an Manager-Customer support(US Shift) to partner with SocialPilot's customers and make them truly successful in achieving their social media goals. As a part of the customer success team, you will help prospects in understanding if SocialPilot is the right platform for them. You will also work with customers to resolve any issues, help them adopt new features, and...

We're looking for a Technical Support Specialist who enjoys solving real customer problems, not just closing tickets. This role sits at the intersection of technology and customer experience—owning issues end-to-end, working closely with engineering, and making sure users get timely, accurate solutions. If you're detail-oriented, technically curious, and calm under pressure, this role gives you...

About Phi Partners Phi Partners is a global Capital Markets IT consultancy providing technology & quant expertise to some of the world's largest tier-1 investment banks, hedge funds, and asset managers. Founded in 2004 and headquartered in London, Phi has a presence globally across North America, EMEA and APAC. Our niche focus on Front Office Technology and Quantitative services has been a...

Location: Remote Timezone: Central European Work hours: 8 AM – 6 PM Job Type: Full-time Company Overview SoftSolutions is a leading Italian company specializing in software solutions for regulated financial markets. Since 1997, we have supported major banks and financial institutions in optimizing bond issuance processes and trading fixed-income instruments. With headquarters in Italy and...

Project description Luxoft have been engaged by a leading financial institution to provide a technical BAU support analyst to provide support of the (1) Smartstream (CMS) cash management and liquidity and BAU activities (2) Linux adminstration (3) JBoss middleware management This support analyst will be responsible for providing technical support of the underlying application, releases and...

Key Responsibilities - Manage and troubleshoot cloud infrastructure including VMs, containers, and cloud‐native services (Linux & Windows). - Collaborate with cloud vendors to resolve technical issues and improve service quality. - Deploy and manage cloud resources: compute, storage, networking, and platform services. - Build automation scripts and Infrastructure as Code (IaC) using tools like...

Job Description Job Description: Day-to-day management and administration of the G Suite platformProvide support for Google Apps suite including applications like GADS, GASMO, SSO, SitesDevelopment of Google-based tools, such as forms, sites and document librariesEnsuring accurate and timely resolution for assigned issuesProviding front line end user support for multiple clientsNoticing trends...

Job Description Job Description – L1/L2 IT Support Engineer (Managed IT Services – US Clients) Location: India (Remote/Hybrid) Shift: US Shift (Evening/Night) Experience: 2–5 years (L1/L2) Role Overview We are looking for experienced L1/L2 IT Support Engineers to support our US-based customers as part of our Managed IT Services team. The role primarily involves handling day-to-day user...

The ideal candidate will conduct quantitative and qualitative analysis across various projects to optimize company growth and business. You will manipulate datasets, create financial models, and summarize findings in a succinct manner for client's usage. Responsibilities - Compile data into actionable reports - Prepare pitch and presentation materials - Work collaboratively with team members -...

Position: Customer Support Executive Location: Remote/Rotational Shifts Experience: 1+ Years Salary: Up to ₹6,00,000 per annum (Negotiable) About the Company The co. fast-growing SaaS company focused on helping small and medium-sized businesses (SMBs) streamline their finance operations. Our integrated purchasing and invoicing platform empowers finance teams to take control of spending and...

Job Description Taking ownership of customer issues reported and seeing problems through to resolutionFollowing COMPANY’S standard procedures for proper escalation of unresolved issues to the appropriate internal teamsResearch and identify solutions to solve the issuesDiagnose and troubleshoot technical issues.Ask customers targeted questions to quickly understand the root of the problemTrack...

Job Description Desired Profile Experience installing, configuring, and maintaining Linux servers and tools such as Bind, Apache, MySQL, Nginx, Squid proxy, Tomcat, Iptables, , HAProxy, Incron, Crond, NFS, Awk, Sed, etc.Good knowledge of Linux administration and Open Source tools.Provide enterprise-wide, Linux support for production systems and provide support to application development...